Consumer Rights, Medical Records, and Complaint Information

Windmill Wellness Ranch is committed to transparency, patient rights, and accountability. In accordance with Texas Health & Safety Code §181.105 and House Bill 4224, the information below explains how consumers may access their health care records, contact the applicable Council, and file a consumer complaint.

Requesting Your Health Care Records

Consumers may request copies of their health care records maintained by Windmill Wellness Ranch.

To request records:

• Submit a written request or completed authorization form
• Include the patient’s full name, date of birth, and dates of service
• Specify the records being requested
• Include a valid photo ID and authorization, if applicable

Requests may be submitted to:

• Email: medicalrecords@windmillwellnessranch.com
• Mail: 26229 N Cranes Mill Rd, Canyon Lake, TX -78133
• Phone: +1 (830) 935-2800 and requesting assistance with medical records

Requests will be handled in accordance with applicable state and federal law.

Contacting the Council

Consumers may contact the applicable licensing Council with questions or concerns regarding licensed facilities or providers.

Council contact information is available on the Council’s official Contact Us webpage:

https://bhec.texas.gov/contact-us/

Filing a Consumer Complaint

Consumers may file a complaint with the Office of the Texas Attorney General – Consumer Protection Division by visiting:

https://www.texasattorneygeneral.gov/consumer-protection